Richland County Telecommunications 9-1-1 Center is a combined PSAP, which means that our team dispatches for Police, Fire, and EMS agencies in Richland County.
A 911 Telecommunicator is the critical first point of contact in emergencies – the first first responder – answering calls, dispatching police, fire, and medical personnel, and providing life-saving instructions before help arrives. This fast-paced role requires strong communication skills, quick thinking, and the ability to multitask in high-stress situations. The 911 Telecommunicator is responsible for receiving, evaluating, and dispatching emergency and non-emergency calls for service to appropriate public safety personnel. This position plays a vital role in ensuring the safety of the public and first responders by efficiently coordinating communications under stressful and high-pressure conditions. Our telecommunicators are the lifeline between the community and emergency responders.
Learn more about your Telecommunicators today in the Misson Statement below!
What is Everbridge?
Everbridge is a critical communication platform used by organizations and governments to send urgent alerts and emergency notifications to keep people safe. Whether it’s a natural disaster, public safety threat, or operational emergency, Everbridge helps quickly deliver important messages via phone, text, email, and apps to ensure you get timely information and instructions. Signing up for Everbridge means you’ll receive important emergency alerts and safety information directly to your phone, email, or text.Â
Don’t wait — sign up today to get timely, life-saving updates when it matters most.
We will never lose sight of the fact that the citizens of Richland County entrust their safety and well-being to our care to dispatch the appropriate responder and maintain accurate, efficient, and safely protect their families, properties, and welfare at all times.
If you or someone you know is struggling with mental health, emotional distress, or thoughts of suicide, help is available. Dial or text 988 to reach the 988 Suicide & Crisis Lifeline—a free, confidential support service available 24/7 across the United States.
988 is a simple, three-digit number that connects you directly to trained crisis counselors. Whether you’re in a mental health crisis, concerned about a loved one, or just need someone to talk to, support is just a call or text away. 988 is designed to provide fast access to emotional support and connect people with local resources when needed.
211 is a free, confidential service that connects you to local resources for food, housing, healthcare, utility assistance, mental health services, job support, and more. Trained specialists are available 24/7 by phone or online, 211 helps people find essential services in their area—no matter the situation.
Dial 211 or visit 211.org to get connected.
APCO (Association of Public-Safety Communications Officials) is a leading organization dedicated to advancing public safety communications. It supports emergency responders and communication professionals through training, standards development, advocacy, and technology innovation. APCO plays a critical role in improving 911 services and ensuring reliable, effective communication systems that help protect communities and save lives.
The North Dakota 911 Association is a professional organization committed to supporting and advancing emergency communications across the state. It brings together 911 telecommunicators, public safety professionals, and agencies to promote best practices, provide training opportunities, and advocate for effective emergency response systems. The association plays a key role in strengthening collaboration and ensuring high-quality 911 services for communities throughout North Dakota.
ND 911 is the statewide system that provides reliable, efficient emergency communication services to communities across North Dakota. It connects callers to trained telecommunicators who coordinate responses from law enforcement, fire, and emergency medical services. Through ongoing improvements in technology, training, and coordination, ND 911 helps ensure fast, accurate, and life-saving assistance when it matters most.
NENA (National Emergency Number Association) is a professional organization dedicated to improving 911 services and emergency communications across the United States. It provides leadership in developing standards, delivering training, and advocating for policies that enhance public safety. NENA works to ensure that emergency number systems are accessible, reliable, and equipped with the latest technology to effectively serve communities and save lives.
911 Wonder Woman is a recognition and empowerment initiative that celebrates the strength, resilience, and dedication of women in emergency communications. It highlights the critical role female 911 professionals play in serving their communities while promoting leadership, support, and inspiration within the public safety field.
Jill Breuer serves as the Communications/911 Manager for Richland County. A lifetime resident of Richland County, Jill has dedicated her career to serving the community she calls home, where she resides with her husband.
She began her career with Richland County in 1996 as a public safety telecommunicator, building a strong foundation in emergency communications and public safety operations. In February 1999, she was promoted to Chief Dispatcher, where she assumed a key leadership role within the communications center, overseeing daily operations and supporting staff development. On January 1, 2002, Jill advanced to the position of Communications/911 Coordinator, expanding her responsibilities in managing and coordinating the county’s emergency communications systems and services.
In her role as Communications/911 Manager, Jill collaborates regularly with first responders and partner agencies, including police, sheriff’s offices, fire departments, and EMS services, to ensure seamless coordination and effective emergency response throughout the county.
Jill holds a Bachelor’s degree from Valley City State University, majoring in Human Resources with a minor in Psychology. She is an active member of the North Dakota 911 Association and serves as Chair of the Emergency Services Communications Coordinating Committee (ESCCC). She is also the Southeast CRIB Representative and participates in various other 9-1-1 organizations, demonstrating her continued commitment to advancing emergency communications across the region.
Through her decades of experience, strong community ties, and collaborative leadership, Jill remains dedicated to providing reliable and effective emergency communications services for the citizens and first responders of Richland County.
Tracy Hansen began her career in Richland County as a Public Safety Telecommunicator in October 2003. In April 2006, she became a Certified Training Officer, taking on the responsibility of training new employees and helping them develop the skills needed to succeed in emergency communications.
Throughout her career, Tracy has been actively involved in community education. She helped create the 9-1-1 educational program still used in local schools today. Through this program, she visited schools across Richland County to teach students when to call 9-1-1, what to expect when speaking with a dispatcher, and how to clearly communicate important information during emergencies. In recent years, she has also spoken with high school students about how the 9-1-1 system works and the opportunities available for those interested in pursuing a career in emergency communications.
In recognition of her dedication and service, Tracy received the Life Saver Award in 2008 for assisting a young girl during a house fire. In 2010, she was honored with the North Dakota Dispatcher of the Year Award. Tracy has also received two Stork Pins, recognizing her role in assisting with emergency childbirth calls and helping bring new lives safely into the world
In September 2022, Tracy was promoted to Assistant Communications/9-1-1 Manager. In this role, she serves as the Terminal Agency Coordinator and manages certification compliance for dispatch personnel, corrections staff, and officers to ensure all criminal justice training requirements are met along with many other duties. Tracy takes great pride in mentoring others, celebrating their success, and watching the team continue to grow.
Tracy is also an active member of several professional organizations, including the National Emergency Number Association (NENA), the North Dakota 9-1-1 Association, and APCO – the Association of Public-Safety Communications Officials. She has served as a board member for many years, demonstrating her commitment to advancing the field of emergency communications and supporting the professional development of others in the industry.
413 3rd Ave N, Wahpeton, ND, 58075
(701) 642-7777
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